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Return, warranty
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How to cancel the order?

Description

  • To cancel your order, contact customer support by calling +380500229444.
  • You can return or exchange a good quality product within 14 calendar days after purchase.
  • Returned goods are subject to their original appearance, factory labels, seals and original packaging.

How to return or exchange an item?

The procedure for returning goods provides for the availability of:

  • goods with factory labels and tags in their original packaging;
  • receipt and warranty card for the returned product.

Return of orders delivered by the courier service "New Mail":

  • Send the return to the warehouse of the courier service "New Mail". All data for filling out the declaration can be clarified with the manager of the online store;

For a refund, you must send:

  • the product is in its original packaging;
  • a copy of the receipt for the returned goods;
  • application for return-exchange application.

Note!

  • Refunds are made after receiving the goods within 7 working days;
  • Refunds are made in cash by our courier or to the bank card used to pay for the goods;
  • Before returning the goods, you need to make sure that it has a presentation, seals, labels, protective films;
  • The store administration reserves the right to conduct an independent examination, the costs of which will be borne by the party found guilty;
  • Check out the goods that are not subject to exchange and return in accordance with the Law of Ukraine "On Protection of Consumer Rights".

How long will the money be returned?

The funds will be returned within 5-7 business days after receiving the goods at the warehouse of the online store.

Who pays the shipping costs for returning an item?

The return of the goods is carried out at the expense of the sender.

Exchange and return takes place within 14 days. When does the countdown start?

You have 14 days from the date of receipt of the package to return to the store. The moment you received the package is the date when you actually picked up the item at the post office.