Exchange and return
Description
You can return or exchange a good quality product within 14 calendar days after purchase. The return is subject to the product, which has retained its original appearance, factory labels, seals and original packaging.
The procedure for returning goods provides for the availability of:
- goods with factory labels and tags in their original packaging;
- a receipt and a warranty card for the returned product.
To return you need:
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Contact customer support by calling: +380 500 229 444
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Send the return by courier delivery "Nova Poshta". All data on the return can be clarified with the manager of the online store;
Return of orders delivered by the courier service "Nova Poshta.
For a refund, you must send:
- goods with all factory labels and tags in their original packaging;
- a copy of the receipt and a warranty card for the returned product.
Note!
- Refunds are made after receiving the goods within 7 working days;
- Before returning the goods, you need to make sure that it has a presentation, seals, labels, protective films;
- The administration of the store reserves the right to conduct an independent examination, the costs of which will be borne by the party found guilty;
- Check out the goods that are not subject to exchange and return in accordance with the Law of Ukraine "On Protection of Consumer Rights".